Turn After-Sales
into profit
and loyalty

From returns to repair, warranties to recycling: Prolong orchestrates and scales every post-purchase service to drive profit, loyalty, and impact.

From returns to repair, warranties to recycling: Prolong orchestrates and scales every post-purchase service to drive profit, loyalty, and impact.

Trusted by industry leaders

Our partners

The global After-Sales Service Management Platform

Prolong unifies and automate every post-purchase service, streamlines operations, and delivers 5* omnichannel experiences.

Sustainability gap

Products wasted instead of maintained and reused.

Customers leaving

Poor visibility, frictions at every steps, slow turnaround, unmet expectations.

Costs rising

Fragmented systems, manual processes, waste of money, inefficient operations.

Sustainability gap

Products wasted instead of maintained and reused.

Customers leaving

Poor visibility, frictions at every steps, slow turnaround, unmet expectations.

Costs rising

Fragmented systems, manual processes, waste of money, inefficient operations.

Sustainability gap

Products wasted instead of maintained and reused.

Customers leaving

Poor visibility, frictions at every steps, slow turnaround, unmet expectations.

Costs rising

Fragmented systems, manual processes, waste of money, inefficient operations.

Automate all your returns and service workflows

Customer with need
Post-purchase or Prepaid service
Online or in-store
Understand the problem
Offer the right solution
Collect payment
Our network of experts do

the Care & Repair job
The product is delivered by the brand
Client gives feedback
01
Customer needs
02
Diagnostic & Dispatch
03
Care & Repair Job
04
Returning Item
Customer with need
Post-purchase or Prepaid service
Online or in-store
Understand the problem
Offer the right solution
Collect payment
Our network of experts do

the Care & Repair job
The product is delivered by the brand
Client gives feedback
01
Customer needs
02
Diagnostic & Dispatch
03
Care & Repair Job
04
Returning Item
Streamline After-Sales and scale your services in just 3 months

Prolong, your partner to unify returns, warranties, repairs, and more. Worldwide.

Seamless integration

Prolong fits effortlessly into your existing systems
with quick setup & instant benefits realization

Harness the power of data

Pilot After-Sales ROI, secure a state of the art
post-purchase experience & increase product sustainability

White-label

Deliver an upgraded customer experience, under your name, powered by Prolong

Global network

Access & activate the largest global network of qualified Care & Repair experts

Scale

Configurable solutions designed to meet the needs of top-tier brands and retailers, worldwide

After-Sales
from cost to revenue

At Checkout
Post purchase

Offer your customers the chance to add premium care services to their purchase. Create an extra revenue stream and enhance customer loyalty.

Provide immediate, transparent solutions for any product issue. Boost customer satisfaction and trust.

Why do they trust us?

Top brands trust Prolong to transform After-Sales into revenue, loyalty, and sustainability.

Reduce Costs

Cut operational expenses by +20% with efficiency gains at every step of the aftercare workflow

Drive New
Revenues

Unlock profit from warranties and upsell new paid Care & Repair services

Boost Loyalty & Retention

Keep customers coming back with premium, hassle-free post-purchase experiences

Extend Product Lifespan

Make products last longer, reduce waste, and deliver more value over time

"Prolong has elevated our strategic approach to after-sales service. Its seamless integration and smart automation have not only enhanced operational efficiency but also unlocked new revenue streams, setting a new standard for customer care in our industry."

Séverine Benoit

,

Séverine Benoit

,

Fusalp

"Prolong has revolutionized how we handle after-sales care. What used to be a maze of emails and spreadsheets is now a streamlined, central hub—increasing our efficiency and allowing us to focus on what truly matters: impeccable customer service worldwide."

Yoann Dalmaz

,

Yoann Dalmaz

,

Fusalp

“At Bocage and Mellow Yellow, our repair service reflects our commitment to more sustainable and responsible fashion. With Prolong, we streamline collaboration with our technical partners and highlight the unique craftsmanship of our Manufacture. Each repair is a tangible proof of our high standards and our desire to extend the life of our products.”

Inès Deschamps

,

Inès Deschamps

,

Groupe ERAM

"Prolong has elevated our strategic approach to after-sales service. Its seamless integration and smart automation have not only enhanced operational efficiency but also unlocked new revenue streams, setting a new standard for customer care in our industry."

Séverine Benoit

,

Production and Quality Director

,

Fusalp

"Prolong has revolutionized how we handle after-sales care. What used to be a maze of emails and spreadsheets is now a streamlined, central hub—increasing our efficiency and allowing us to focus on what truly matters: impeccable customer service worldwide."

Yoann Dalmaz

,

Global After-Sales Manager

,

Fusalp

“At Bocage and Mellow Yellow, our repair service reflects our commitment to more sustainable and responsible fashion. With Prolong, we streamline collaboration with our technical partners and highlight the unique craftsmanship of our Manufacture. Each repair is a tangible proof of our high standards and our desire to extend the life of our products.”

Inès Deschamps

,

CEO

,

Groupe ERAM

It's time to
Care & Repair